Elizabeth Facuseh
I’m a recurring client as Jose Molina has given me a great service and quality in the job. I trust
him 100%
Nov 20, 2024
Dipak Banker
I wish to express my sincere thanks to Mr. Tono Bogran my roofing coordination manager of Roof Squad
of providing excellent coordination and excellent overall customer service. He did an excellent job
in helping to complete the roofing project in a timely manner without any major issues. Besides
providing an excellent customer service and total dedication to the roofing project, Mr. Tono Bogran
was very customer friendly, supportive and totally focused on making sure that the customer is
totally happy and satisfied with peace of mind that the project will be completed with good quality
in a timely manner with customer satisfaction as planned by the roof squad team. I also wish to
thank Mr. Gustavo Venegas Sales Manager and Mr. Arnold Antunez, Customer Experience Manager Roof
Squad, in providing us excellent additional support and planning as and when needed on this project.
I express my sincere thanks to all of them in providing excellent overall customer service. I am
happy to give Roof Squad and all its team members on this project an overall Five Star rating and
would highly recommend them to anyone who needs a new roof.
Oct 31, 2024
Brandon Rose
Bolivar took the time to help navigate the insurance claims process with me, and kept in touch
throughout the entire process even when there were weather delays.
Oct 25, 2024
G
Roof Squad - Exceptional Service! Our experience with Bryan and his team at Roof Squad was beyond
our expectations! They completed our roof in less than 24 hours, which was impressive. The crew was
thorough, ensuring every nail, shingles, and bit of debris was cleaned up from our property once the
job was done. The entire process was seamless, from start to finish. Communication was clear, the
service and workmanship were top-notch, and pricing was fair. The city inspector came to check the
work, and Roof Squad passed with flying colors. If you’re looking for a reliable company, I highly
recommend Roof Squad. Great job, Bryan and team!
Oct 24, 2024
andreis14
Roof Squad - A Professional and Reliable Roofing Experience! After a sour experience with another
roofing company that charged me in advance and then canceled my installation after a month, Roof
Squad completely turned things around. From the moment I contacted them, they exceeded my
expectations and provided by far the best customer experience I’ve ever had. At the very beginning
of the process, Tono Bogran, the sales representative, delivered a detailed report with pictures
showing the state of my roof and pointing out the key issues that needed to be addressed. This
thorough assessment gave me confidence from the start, and Tono’s dedication to clarity and
transparency was unmatched. Even while on vacation, he never hesitated to answer my questions,
remaining highly responsive and clear on every detail, from timelines to expectations. Marcela
Arita, the Customer Experience Coordinator, was equally impressive. She was always available to
answer my questions and explain the details in a way that made me feel comfortable and confident in
the choices we were making. Her knowledge and friendly approach truly made this experience smooth
and stress-free. The installation crew, led by Jonathan Ruano, was highly professional. They worked
quickly but with meticulous attention to detail, ensuring that both the shingle and TPO sections of
the roof were installed perfectly. Their workmanship was top-notch, and it was clear they took great
pride in delivering a quality result. As an Interior designer, I pay a lot of attention to detail,
and the Roof Squad installation crew, led by Jonathan, did not disappoint. Every time I had a
question or made an observation, they were open and responsive, addressing my comments with a high
level of professionalism. Their willingness to engage with my feedback and ensure everything was
done to perfection really stood out. My roof installation was complex, as it was on a 4th-floor
roof, and even my skylight installer refused to take on the project. Roof Squad, however, stepped up
and offered to handle the skylight installation as an additional service, saving me the headache of
having to find another installer. Even though the skylight measurements were wrong, Roof Squad
accommodated and adjusted everything to make it work perfectly, which was a huge relief. What
impressed me even more was the constant supervision throughout the project. Every day, someone from
Roof Squad was on-site with drones, monitoring the progress and ensuring that everything was going
according to plan. Their attention to detail and oversight gave me great peace of mind. At the end
of the project, Roof Squad delivered a comprehensive final report, complete with pictures of the
installation process. This was an excellent touch, as it gave me a full visual understanding of the
work done and added to my confidence in the quality of the installation. Roof Squad’s ability to
stick to the timeline they provided, their exceptional communication, and their willingness to go
the extra mile set them apart. I highly recommend them to anyone in need of roofing services. If
you're looking for a team that's professional, efficient, and always communicative, look no further
than Roof Squad!
Oct 16, 2024
Christine Zakhem
Thank you Alajandro with Roof Squad !! You made changing our roof such an easy process ! From
meeting with our insurance adjusters, to explaining every step and answering all our questions!
First class service , many thanks Christine
Sep 28, 2024
Kelly Lynn James
Jose and Roof Squad were fantastic! We had a pretty involved roofing and siding project and they
went above and beyond. Communication was great, quotes were clear, and they helped us go back and
forth with insurance. Highly recommend!
Aug 13, 2024
Harkamal Singh
Roof squad replaced my roof in March 2024. The service was excellent with good supervision
throughout the job. Thanks to Tono who coordinated the job effortlessly. Job was conducted timely
and with due care. I am very please with the quality of workmanship and would strongly recommend
Roof squad.
Jul 8, 2024
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